Maintenance Priority Guide
One-page quick reference guide to prioritizing maintenance requests and response times.
🔴 Emergency (Immediate Response)
Response Time: Within 2-4 hours
- • No heat in winter / No AC in extreme heat
- • Gas leaks or gas smell
- • Burst pipes or major water leaks
- • Electrical hazards or sparking
- • Fire or smoke
- • Broken locks (security issue)
- • Sewer backup
- • Structural damage (ceiling collapse, etc.)
🟠Urgent (24-48 Hours)
Response Time: Within 24-48 hours
- • No hot water
- • Clogged toilet (only one in unit)
- • Broken refrigerator
- • Leaking roof
- • Broken window (security/weather)
- • Non-working stove/oven
- • Electrical outlet not working
🟡 Normal (3-7 Days)
Response Time: Within 3-7 days
- • Minor leaks (dripping faucets)
- • Clogged drains (non-emergency)
- • Broken appliances (non-essential)
- • Squeaky doors or windows
- • Minor repairs
- • Cosmetic issues
🟢 Routine (1-2 Weeks)
Response Time: Within 1-2 weeks
- • Painting touch-ups
- • Landscaping
- • Preventive maintenance
- • Cosmetic improvements
- • Non-urgent upgrades
💡 Tips
- • Always respond to tenant requests promptly (even if scheduling later)
- • Document all maintenance requests and responses
- • Keep emergency vendor contacts readily available
- • Set clear expectations with tenants about response times
- • Prioritize habitability and safety issues