Frequently Asked Questions

Getting started is easy! Simply sign up for a free trial, add your properties, and invite your tenants. Our intuitive dashboard guides you through each step. No credit card required to start your trial.

Yes! My Property Platform is designed to handle portfolios of any size. Whether you own one property or hundreds, our platform scales with your needs. Different pricing plans support different property limits.

Our platform integrates with leading background check services to help you screen tenants efficiently. You can request credit reports, criminal background checks, and rental history directly through the platform.

Absolutely! Tenants can pay rent online through our secure payment portal. We support ACH transfers, credit cards, and debit cards. Automated rent reminders help ensure timely payments.

Tenants can submit maintenance requests directly through their portal. You'll receive notifications, can assign vendors, track progress, and maintain a complete history of all maintenance work.

My Property Platform provides comprehensive financial reporting including income statements, expense tracking, profit and loss reports, and tax-ready summaries. Export data to Excel or PDF for your accountant.

Security is our top priority. We use bank-level encryption, regular security audits, and comply with industry standards. Your data is backed up daily and stored in secure, redundant data centers.

Yes! We offer integrations with popular accounting software like QuickBooks and Xero, payment processors, and other property management tools. Check our Integrations page for the full list.

You can cancel your subscription at any time with no penalties. Your data remains accessible for 30 days after cancellation, giving you time to export your information if needed.

Yes! We offer email support for all plans, and phone support for Premium and Advanced plans. Our support team is available Monday through Friday, with extended hours for higher-tier plans.