Frequently Asked Questions

Getting started takes about 10 minutes. Sign up for a free trial (no credit card required), then add your properties with addresses, unit details, and rent amounts. Next, invite your tenants via email so they can access their portal for rent payments and maintenance requests. Our step-by-step onboarding wizard guides you through the entire setup, including importing existing lease data and configuring automated rent reminders. Most landlords have their first property fully configured within a single session.

Yes, My Property Platform is designed to handle portfolios of any size. The Essential plan supports up to 5 properties, Premium handles up to 20, and Advanced offers unlimited properties. Each property gets its own dashboard with unit-level tracking for tenants, leases, finances, and maintenance. You can view consolidated reports across your entire portfolio or drill down into individual property performance. Many of our users manage mixed portfolios that include single-family homes, duplexes, and small apartment buildings from a single account.

Our platform integrates with leading background check services to streamline tenant screening. You can request credit reports, criminal background checks, eviction history, and rental references directly through the platform. The screening process is initiated by sending an application link to prospective tenants, who authorize and pay for their own background check. Results are delivered within minutes and displayed in a clear summary format. You can also set custom screening criteria, such as minimum credit score or income-to-rent ratio, to quickly filter applicants.

Yes, tenants can pay rent online through our secure payment portal. We support ACH bank transfers, credit cards, and debit cards. Automated rent reminders are sent before each due date, and late payment notifications are triggered automatically based on your grace period settings. Tenants can also set up recurring autopay so rent is collected on the same day each month. All payment records are logged automatically in your financial reports, eliminating manual bookkeeping. ACH transfers typically clear within 2-3 business days.

Tenants submit maintenance requests directly through their online portal, including photos and descriptions of the issue. You receive instant notifications via email and in-app alerts. From your dashboard, you can assign requests to specific vendors or contractors, set priority levels (emergency, urgent, routine), track repair progress with status updates, and maintain a complete history of all maintenance work for each property. Tenants receive automatic updates when their request status changes. The system also tracks repair costs, which flow directly into your property financial reports.

My Property Platform provides comprehensive financial reporting for property owners and their accountants. Standard reports include income statements, expense tracking by category, profit and loss summaries per property, cash flow analysis, and tax-ready annual summaries. You can filter reports by property, date range, or expense category. All reports can be exported to Excel or PDF format. The platform automatically categorizes common expenses like repairs, insurance, and property taxes, making year-end tax preparation significantly faster. Premium and Advanced plans include custom report builder tools.

Security is our top priority. We use AES-256 encryption for data at rest and TLS 1.3 for data in transit, the same standards used by major financial institutions. Our infrastructure runs on SOC 2 compliant cloud servers with 99.9% uptime. All data is backed up daily to geographically redundant data centers. We conduct regular third-party security audits and penetration testing. User accounts support two-factor authentication (2FA), and we implement role-based access controls so you can limit what team members or property managers can view.

Yes, we offer integrations with popular business tools. For accounting, we connect with QuickBooks and Xero, automatically syncing income and expense transactions. We also integrate with leading payment processors and support bank-level ACH transfers. Our API is available on the Advanced plan for custom integrations with your existing tech stack. Other integrations include Zillow and Apartments.com for vacancy listings, and popular e-signature platforms for digital lease signing. Visit our Integrations page for the complete list and setup guides.

You can cancel your subscription at any time with no penalties, cancellation fees, or long-term contracts. After cancellation, your account remains active through the end of your current billing period. Your data stays accessible in read-only mode for 30 days after that, giving you time to export all property records, financial reports, tenant information, and documents. We provide a one-click data export tool that packages everything into organized CSV and PDF files. If you decide to return later, you can reactivate your account and all previously exported data can be re-imported.

Yes, we provide customer support across all plans. Essential plan users get email support with responses within 24 hours on business days. Premium plan users receive priority email plus phone support during extended business hours (8 AM - 8 PM ET, Monday through Friday). Advanced plan users get 24/7 priority support with a dedicated account manager and one-on-one onboarding assistance. All plans include access to our knowledge base with step-by-step guides, video tutorials, and community forums where you can connect with other property owners.